Refund policy

Thank you for shopping at M+B Interiors! We understand that sometimes items may need to be returned, and we have a returns policy in place to ensure a smooth and hassle-free process for you.

Returns:

We accept returns within 14 days of delivery, subject to the below conditions:

  • All returned items must be in their original condition and packaging, with all tags attached.
  • Soft furnishings must remain unwashed, unaltered in any way and come back free of dust, dirt, pet hair and free of smoke or fragrance.
  • All items must be unused.
  • Curated styling packages must be returned in their entirety. Any packages missing pieces will not be accepted for return.
  • Items were not purchased on sale or as part of a clearance.

All returns and exchanges will incur a 20% restocking fee.

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorisation number and instructions on how to proceed with the return.

Shipping fees for returns will be the responsibility of the customer, unless the item is defective or the wrong item was shipped.

Please allow 2-3 business days to process your return once delivered.

Refunds:

In compliance with relevant State Laws, refunds will only be honoured for products with manufacturing faults, if a replacement or repair is unavailable.

Under Australian Consumer Law, we are not required to and will strictly deny refunds for Change Of Mind purchases. We are happy to exchange items for something more suitable. 

Faulty or damaged items:

Please get in touch within 48 hours of delivery to report damaged, soiled, missing or incorrect items. We will happily replace your damaged item, or issue a refund if a replacement is not available. 

Exchanges:

If you wish to exchange an item for a different size, colour, or style, please contact our customer service team with your order number and the details of the exchange request. We will provide you with a return authorisation number and instructions on how to proceed with the exchange.

Shipping fees for exchanges will be the responsibility of the customer, unless the item is defective or the wrong item was shipped. You will be responsible for the freight to return the item(s), as well as the shipping fee to dispatch the new item. All exchanges will also incur a 20% restocking fee.

Once we receive the exchanged item(s), we will inspect them to ensure that they are in their original condition and packaging. The replacement item will be shipped out to you within 1-2 business days.

In person exchanges can be arranged by appointment only. Please let us know if this is something you’d like to arrange.

We strive to provide high-quality products and exceptional customer service. If you have any questions or concerns about our returns policy, please do not hesitate to contact us.

Items not eligible for return:

Returns, refunds and exchanges are not available on the below items:

  • Gift vouchers
  • Store Credits
  • Items Reduced To Clear
  • Items marked as Clearance
  • Items marked as Sale
  • Perishable items
  • Items that have been altered, cleaned or washed in anyway
  • Items that are returned to us and smell of smoke, pets, food

Cancelled orders & bank processing fees:

In the event of cancelling an order (or single item), the processing fee as charged by the payment gateway will be deducted from your refund. All processing fees are strictly non refundable.

Standard processing fees, depending on the bank is 2%-7%.

You can always contact us for any return question at info@mitchellandbeasley.com.au.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.