FAQ
Is m+b interiors an Australian company?
Yes, we are proudly Aussie owned and operated. We are a small but passionate team in Newcastle NSW.
Where does m+b interiors source their items?
We have a range of suppliers and manufacturers that make our beautiful items for us.
Do you offer styling advice?
We have taken the stress out of decorating for you by putting together beautifully curated collections that seamlessly complement each other, allowing you to easily create a cohesive and stylish look in your space without the hassle of trying to coordinate individual pieces yourself.
What social media platforms is m+b interiors on?
You can find us on Facebook (here) and Instagram (here)
Do you offer trade or commercial discounts?
We have worked hard to provide beautiful products at very affordable prices. For high volume packages, please get in touch to discuss.
What payment methods do you have?
We accept all major credit cards. After pay coming soon!
Do you sell gift cards?
We do! The perfect gift for newlyweds, mothers day and first home buyers. We are an online store and our gift cards are digital. Gift cards are valid for three years and can be used site wide.
How do I use my discount code / gift card?
To redeem a gift voucher or promotional code on our website:
- Add the items you want to purchase to your cart.
- Click on the "Cart" icon in the top right corner of the page.
- Click on the Check Out button.
- Enter your gift voucher/promotional code in the "Discount code" field.
- Click "Apply".
Your discount will be applied to your order total.
Can I use multiple gift vouchers/promotional codes on a single order?
No, you can only use one gift voucher or promotional code per order.
What if my gift voucher/promotional code doesn't work?
If your gift voucher or promotional code doesn't work, make sure you have entered it correctly and that it is still valid. If it still doesn't work, contact us for assistance.
Can I use a gift voucher/promotional code on a previous order?
No, gift vouchers and promotional codes can only be used on new orders and cannot be backdated.
What happens if I lose my gift voucher?
Treat your voucher like cash - we won’t be able to re-issue stolen, lost of missing vouchers.
Can I cancel an item from an order after it has been placed?
This may not always be possible, as we work quickly to pick, pack and deliver your order. Please get in touch asap if something was ordered in error. A 10% restocking fee will be deducted from your refund.
Can I change the shipping address after the order has been placed?
We work quickly to pick, pack and deliver your order. Please get in touch asap if you notice an error in the delivery address.
Can I add an item to an order after it has been placed?
We can’t add an item to your order, but you can place a second order and we can combine them for delivery, or pick up.
Do you offer click and collect?
Yes, collection can be made by appointment for pick up from our Wickham, NSW showroom.
How much is delivery?
Delivery to Newcastle is $50 (within a 20km radius of Wickham). Pick up is free.
Do you offer free shipping?
As homewares are bulky, we aren’t able to offer free shipping. However pick up from our Wickham showroom is free.
What happens if I am not home to accept the delivery?
Your order will be returned to our warehouse and a second delivery fee of $50 will be added for redelivery. Delivery fees are non refundable, please make sure you are home to sign for your order.
Do you deliver to PO boxes or parcel lockers?
No. Deliveries must be to a residential or work address. You will need to sign for your order.
What are normal delivery hours?
Monday - Friday, 9am - 5pm, excluding public holidays.
Can I add an authority to leave on an order if I know I won’t be home?
No, you will need to sign for your delivery.
Do you offer urgent dispatch?
If we can get it to you in time, we will. It’s best to call us first if you are on a very tight deadline.
What is your returns policy?
You can view our Returns Policy in full here.
Are all items on m+b Interiors returnable?
Returns, refunds and exchanges are not available on the below items:
- Gift vouchers
- Store Credits
- Items Reduced To Clear
- Items marked as Clearance
- Items marked as Sale
- Perishable items
- Items that have been altered, cleaned or washed in anyway
- Items that are returned to us and smell of smoke, pets, food or other fragrances
See our full Returns Policy he
I don’t have the packaging, can I still return the product?
Once the packaging has been removed, the item has found its forever home. We will not accept returns of any items without the original tags, packaging and/or boxes in tact.
I have used the product, can I still return the product?
Once the packaging has been removed and the item has been used (even briefly), the item has found its forever home. We will not accept returns of any items that have been used or tested.
Can I return a product to your head office?
You can, by appointment only. Please get in touch to begin the returns process.
Can I arrange my own courier for the return?
You are welcome to arrange your own courier to drop off your return, however we recommend using a trackable service with insurance as we will not be able to accept any returns that are damaged in transit, go missing or are delivered to the incorrect address.
What happens if my item arrives damaged or faulty?
We take every care to ensure your item arrives safely, undamaged and in the condition you would expect it to arrive. If something has arrived damaged, please reach out to us right away so we can fix this for you.
Faulty claims must be sent to us within 5 days of delivery.
What happens if I receive the incorrect item?
Whilst every care is taken to ensure the right items are sent out to you, mistakes can happen. Let us know right away so we can fix this for you.
What happens if I am missing an item from my order?
Whilst every care is taken to ensure everything is sent out to you correctly, mistakes can happen. Let us know right away so we can fix this for you.
Still need help? Email us!